Terms & Conditions | Privacy Policy

This page, together with our Privacy Policy, Cookies Policy, and any other applicable policies, sets out the terms and conditions (" Website Terms ") on which we, Superbutler.AI (" we," "us," or "SUPERBUTLER"), provide our services through our website and any related mobile applications (collectively referred to as the "Website"). Please read these Website Terms carefully before ordering any products or services through the Website, as your use of the Website and any purchases made are subject to these Website Terms. By using the Website or ordering products or services through it, you agree to be bound by these Website Terms.

We reserve the right to modify these Website Terms at any time by updating this page. Any such modifications will take effect immediately upon posting. We recommend that you print or save a copy of these Website Terms for future reference. These Website Terms are provided in English, and you must ensure you understand them fully before using the Website or making any purchases.

Your personal information submitted via the Website is governed by our Privacy Policy and Cookies Policy.

For clarity, references to the "Website" in these Website Terms include any current or future version of our website and any SUPERBUTLER mobile applications or other platforms through which you access our services, whether accessed via any current or future device (including, without limitation, mobile websites, mobile applications, affiliate websites, or related websites).

By accessing or using any part of the Website, you indicate your acceptance of these Website Terms. If you do not agree with any part of these Website Terms, you should immediately cease using the Website and refrain from ordering any products or services through it.

1. INTRODUCTION

1.1. SUPERBUTLER.AI is a company registered in England and Wales with the registered company number 14597604. Our registered office is located at 18 The Power Station, London, England, SW11 8BZ.

1.2 Our registered VAT number is 104908332.

1.3 We provide a platform that allows you to communicate your orders ("Orders") for various products and services ("Products") to participating hotels ("Hotels") displayed on the Website (the "Service").

2.WEBSITE ACCESS AND TERMS

2.1 You may access some areas of the Website without placing an Order or registering your details with us. Most areas of the Website are open to the public.

2.2 By accessing any part of the Website, you agree to these Website Terms. If you do not agree to these Website Terms, you must leave the Website immediately, and you will not be able to order any Products through the Website.

2.3 We may revise these Website Terms at any time. It is your responsibility to check the Website regularly to review the current Website Terms, as they are binding on you. The policies and terms in effect at the time you place an Order will apply to that Order.

2.4 You are responsible for making all necessary arrangements to access the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection and/or IP address are aware of and comply with these Website Terms.

3.YOUR STATUS

3.1 By placing an Order through the Website, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are at least eighteen (18) years old;

3.1.3 You will not impersonate any other person or entity or use a false name or a name that you are not authorized to use;

3.1.4 You will keep your membership password confidential at all times and not share or disclose it to anyone. You are responsible for all activities and orders that occur or are submitted under your membership. If you know or suspect that someone else knows your password, you must contact us immediately.

3.2 Additionally, you acknowledge and agree that:

3.2.1 In accordance with the Licensing Act 1964, it is illegal for anyone under the age of eighteen (18) years to purchase or attempt to purchase intoxicating liquor, or for anyone over the age of eighteen (18) years to purchase intoxicating liquor on behalf of someone under eighteen (18) years;

3.2.2 Cigarettes are not for sale to persons under the age of eighteen (18) years;

3.2.3 Orders containing alcohol or cigarettes will not be accepted from or on behalf of persons under the age of eighteen (18) years;

3.2.4 Proof of age may be required by the delivery driver. If adequate proof is not provided, the order will not be delivered, and no refund will be issued.

4.USER ACCOUNTS

4.1 To access certain features of the Website or Service, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to keep this information up to date.

4.2 You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

4.3 We reserve the right, at our sole discretion, to terminate or suspend your account, edit or remove content, or cancel orders, without notice or liability to you, if we determine that you have violated these Website Terms or for any other reason.

4.4 You are solely responsible for any losses, damages, or consequences arising from your failure to safeguard your account credentials or comply with these responsibilities.

5.HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

5.1 After selecting the Products you wish to order from the menu of your chosen Hotel and providing the necessary information, you will have the option to submit your Order by clicking or selecting the "proceed," or "place my order," or a similar button. It is essential that you review all the information entered and correct any errors before submitting your Order; once submitted, we will begin processing your Order, and errors cannot be corrected.

5.2 Please note that product images are for illustrative purposes only and may not reflect the actual product delivered. Neither Superbutler nor the Hotel is responsible for any discrepancies between the images and the delivered products.

5.3 Once your Order has been submitted and payment authorized, you cannot change or cancel your Order, nor are you entitled to a refund (please refer to sub-clause 5.5 for information regarding rejected Orders). If you wish to change or cancel your Order, you may contact our Customer Care team as described in sub-clause 7.3, who will attempt to communicate your request to the Hotel. However, we cannot guarantee that the Hotel will be contacted in time or that your request will be accepted, as the Hotel may have already begun processing your Order.

5.4 If your payment is not authorized, your Order will not be processed or communicated to the relevant Hotel.

5.5 Upon receipt of your Order, we will begin processing it by sending it to the relevant Hotel and notifying you by email that your Order has been received and is being processed. Any confirmation page you see on the Website or any Order confirmation email you receive only indicates that your Order has been received and is being processed, not necessarily that it has been accepted by the Hotel. While we encourage all Hotels to accept Orders and communicate any rejections promptly, Hotels have the discretion to reject Orders for reasons such as high demand, weather conditions, or other factors. We will notify you as soon as reasonably possible (via email or text) if your Order is rejected.

5.6 Estimated delivery and collection times are provided by the Hotels and are only estimates. Neither we nor the Hotels guarantee that Orders will be delivered or available for collection within these estimated times.

5.7 Please ensure that the mobile or landline number you provide is active and reachable, as we may send your order acceptance confirmation via SMS or call you on the provided landline number.

6.PRICE AND PAYMENT

6.1 Prices quoted on the Website include VAT but may exclude delivery costs (if you opt for delivery instead of collection) and any online payment administration charge imposed by the Hotel (if you choose to pay for your Order online). These additional costs, where applicable, will be added to the total amount due.

6.2 The Website contains a large number of menus, and it is possible that some may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will typically contact you before dispatching the Order. In such cases,neither we nor the relevant Hotel are obligated to provide the Order at the incorrect lower price or to compensate you for any pricing errors.

6.3 Payment for Orders must be made by an accepted credit card or debit card through the Website or in cash to the Hotel at the time of delivery. If you pay by credit or debit card, CVV2/CVC2 verification will be required, and the Website supports 3D Secure transactions.

6.4 If you pay by credit or debit card, you may be required to present the card to the Hotel at the time of delivery for identification purposes and to verify that the card matches the receipt data for the Order. Please note that there may be delays in processing card payments, which could result in deductions from your bank account or charges to your credit card or debit card, taking up to sixty (60) days.

6.5 A credit or discount may apply to your Order if you use a promotional voucher or code recognized by the Website and endorsed by SUPERBUTLER, with any balance paid by credit or debit card. Please refer to our Voucher Terms & Conditions for full details. Note that standard banking procedures may cause your bank or card issuer to "ring-fence" the full Order amount (before applying any credit or discount) for three (3) to five (5) working days (or longer, depending on your bank). The credit or discount will be applied when funds are transferred to us, and any difference will be released back into your account. You agree that neither we nor the Hotel are responsible for any delays by your bank or card issuer in releasing funds.

6.6 If you pay by credit or debit card and your Order is subsequently rejected by the Hotel or canceled for any reason, your bank or card issuer will not transfer the funds to us but will release the relevant amount back into your available balance. This may take 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the Hotel are liable for any delays in the release of funds by your bank or card issuer.

6.7 Cash-back percentages for each Hotel may change without notice, and the offer may be withdrawn from individual Hotels or the entire Site without prior notice and with immediate effect. In such cases, any discounts due and cash-back collected will be void. Neither the Hotels nor Superbutler.AI will be liable for any losses incurred as a result. The cash-back reward is non-exchangeable and may only be used as described in these Terms of Use.

7.CUSTOMER CARE

7.1 Customer care is extremely important to us. Subject to sub-clause 7.5 and clause 13, our Customer Care team will assist you as much as possible if you encounter any issues with your Order. You can reach our Customer Care team by clicking the "Help" button or similar option on the Website, or by calling the telephone number provided on the Website.

7.2 If your Order is delayed or if you experience any other issues, you can contact our Customer Care team as mentioned above. One of our Customer Care Advisers will then attempt to contact the Hotel to follow up on your inquiry.

7.3 If you wish to change or cancel your Order after submission and payment authorization, you may contact our Customer Care team as described above. They will attempt to communicate your request to the Hotel. However, we cannot guarantee that the Hotel will be contacted in time or that they will agree to your request, especially if they have already begun processing your Order.

7.4 If you are dissatisfied with the quality of any Products or the service provided by a Hotel, we encourage you to provide feedback in the form of ratings, comments, and reviews on the Website (collectively, "Reviews") to reflect your experience. Reviews are an important part of our quality control process. Superbutler reserves the right to remove any comments at its sole discretion. Hotels will also have the right to respond to your feedback.

7.5 If you are dissatisfied with the quality of any Products or the service provided by a Hotel and wish to seek a refund, price reduction, or other compensation, you should first contact the Hotel directly to lodge your complaint and follow their complaint procedures. If you are unable to contact the Hotel or if the Hotel refuses to address your complaint, you may contact our Customer Care team within 48 hours of placing your Order. Our Customer Care team will then attempt to contact the Hotel on your behalf to request compensation. Please note that we have no control over the Hotels or the quality of the Products or services they provide, and we are not responsible or liable for providing any compensation on behalf of any Hotel.

8.LICENCE

8.1 If you are dissatisfied with the quality of any Products or the service provided by a Hotel and wish to seek a refund, price reduction, or other compensation, you should first contact the Hotel directly to lodge your complaint and follow their complaint procedures. If you are unable to contact the Hotel or if the Hotel refuses to address your complaint, you may contact our Customer Care team within 48 hours of placing your Order. Our Customer Care team will then attempt to contact the Hotel on your behalf to request compensation. Please note that we have no control over the Hotels or the quality of the Products or services they provide, and we are not responsible or liable for providing any compensation on behalf of any Hotel.

8.1.1 You must not misuse the Website, including hacking or "scraping" content.

8.1.2 Unless otherwise stated, the copyright and other intellectual property rights in the Website and the material published on it (including, without limitation, photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties worldwide, and all rights are reserved. Any use of extracts from the Website outside the scope of sub clause 8.1 is strictly prohibited.

8.1.3 You must not modify the digital or paper copies of any materials you print or download in accordance with sub clause 8.1, and you must not use any images, photographs, graphics, video, or audio sequences separately from their accompanying text.

8.1.4 You must always acknowledge our status as the author of the material on the Website.

8.1.5 You are not permitted to use any materials on the Website or the Website itself for commercial purposes without obtaining a license from us.

8.2 Except as provided in sub-clause 7.1, you may not use the Website or reproduce, store, or include any part of the Website in any other website or public or private electronic retrieval system or service without our prior written permission.

8.3 Any rights not expressly granted in these Website Terms are reserved.

9.SERVICE ACCESS

9.1 While we strive to ensure that the Website is available twenty-four (24) hours a day, we do not guarantee this and are under no obligation to do so. We will not be liable if the Website is unavailable at any time or for any duration.

9.2 9.2. Access to the Website may be suspended temporarily at any time and without prior notice.

9.3 The transmission of information over the internet is inherently insecure. Although we take legally required steps to protect your information, we cannot guarantee the security of data transmitted to the Website. Any transmission is at your own risk.

10.PROHIBITED USES

10.1 You may use the Website only for lawful purposes and in accordance with these Website Terms. You agree not to use the Website:

10.1.1 In any way that violates any applicable local, national, or international law or regulation.

10.1.2 To send, knowingly receive, upload, download, use, or re-use any material that does not comply with our content standards.

10.1.3 To transmit, or procure the sending of, any unsolicited or unauthorized advertising, promotional material, or any other form of similar solicitation (spam).

10.1.4 To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.

10.1.5 To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.

10.1.6 To introduce or upload any viruses, trojan horses, worms, logic bombs, malware, or other material that is malicious or technologically harmful, or to attempt to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

11.VISITOR MATERIAL AND REVIEWS

11.1 Except for personally identifiable information, which is governed by our Privacy Policy, any material you post, upload, or transmit to the Website (including, but not limited to, Reviews) ("Visitor Material") will be considered non-confidential and non-proprietary. By posting, uploading, or transmitting any Visitor Material, you represent and warrant that you own or have the necessary rights to such Visitor Material. You agree that we have no obligations with respect to any Visitor Material and that we and our designees are free to copy, disclose, distribute, incorporate, and otherwise use any Visitor Material, including any data, images, sounds, text, and other content contained therein, for any commercial or non-commercial purposes.

11.2 You represent and warrant that any Visitor Material you post, upload, or transmit does not and will not violate any of the restrictions set forth in sub-clauses 11.2 to 11.3 below.

11.3 You are prohibited from posting, uploading, or transmitting to or from the Website any Visitor Material (including any Reviews) that:

11.3.1 breaches any applicable local, national, or international law;

11.3.2 is unlawful or fraudulent;

11.3.3 constitutes unauthorized advertising; or

11.3.4 contains viruses or any other harmful software.

11.4 In particular (but without limitation), any Reviews you submit through the Website must not:

11.4.1 contain any defamatory, obscene, or offensive material;

11.4.2 promote violence or discrimination;

11.4.3 infringe the intellectual property rights of another person;

11.4.4 breach any legal duty owed to a third party (such as a duty of confidence);

11.4.5 promote illegal activity or invade another's privacy;

11.4.6 give the impression that they originate from us; or

11.4.7 be used to impersonate another person or to misrepresent your affiliation with another person.

11.5 The prohibited acts listed in sub-clauses 11.2 and 11.3 are non-exhaustive. We reserve the right (but have no obligation, except as required by law) and have sole discretion to remove or edit any Reviews or other Visitor Material posted, uploaded, or transmitted to the Website that we determine breaches a prohibition in sub-clauses 11.2 or 11.3, is otherwise objectionable, may expose us.

11.6 Reviews and other Visitor Material on the Website are for informational purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers, and any statements, advice, or opinions provided are solely theirs. To the fullest extent permitted by law, we assume no responsibility or liability for any Reviews or other Visitor Material, including any errors, defamation, obscenity, omissions, or falsehoods you may encounter.

11.7 You agree to indemnify us against any losses, damages, and claims (and all related costs) incurred by or made against us by a Hotel arising out of or in connection with any Reviews or other Visitor Material you provide in breach of the representations, warranties, agreements, or restrictions set forth in this clause 11.

11.8 You acknowledge that we will fully cooperate with any competent authority requesting or directing us to disclose the identity or location of anyone posting Reviews or other Visitor Material in breach of clauses 11.2 and 11.3, or any other applicable restriction, and you release us to the fullest extent permitted by law from all liability related to such disclosure.

11.9 We do not solicit nor wish to receive any confidential or proprietary information from you unless specifically requested. If you do send any communication or material to us, you represent and warrant that it is original to you, and you grant us a perpetual, worldwide, royalty-free license to use such communication or material in any manner we see fit. We are free to use any such material or information for any purpose.

12. LINKS TO AND FROM OTHER WEBSITES

12.1 Links to third-party websites on the Website are provided solely for your convenience. If you use these links, you will leave the Website. We have not reviewed and do not control these third-party websites and are not responsible for their content or availability. We do not endorse or make any representations about these websites, their content, or the results from using them. If you choose to access any third-party websites linked to the Website, you do so entirely at your own risk.

12.2 You may link to the Website's homepage (www.superbutler.ai) provided that:

12.2.1 You do so in a fair and legal manner that does not damage or exploit our reputation;

12.2.2 You do not establish a link from a website that you do not own or in a way that suggests any form of association with or endorsement by us where none exists;

12.2.3 Any website from which you link must comply with the content standards set out in these Website Terms, particularly clause 11 (Visitor Material and Reviews);

12.2.4 We reserve the right to withdraw linking permission at any time and for any reason.

13.DISCLAIMERS

13.1 While we strive to ensure that the information on the Website is accurate, we do not guarantee its accuracy or completeness. We may make changes to the material on the Website, including the Services, Products, and prices described, at any time without notice. The material on the Website may be outdated, and we make no commitment to update it.

13.2 We attempt to accurately reflect item names, descriptions, prices, special offers, heat and allergenic warnings, and other information ("Menu Information") as provided by the Hotels. However, the Hotels are responsible for ensuring that this Menu Information is accurate and up-to-date, and we do not accept responsibility for it. If you have any concerns about allergy warnings, the contents of a dish, or any other Menu Information, you should confirm with the Hotel directly before placing an order.

13.3 The legal contract for the supply and purchase of Products is between you and the Hotel with which you place your Order. We have no control over the actions or omissions of any Hotels. By using the Website, you acknowledge and accept the following:

13.3.1 We do not guarantee that the Products ordered from any Hotel through the Website will be of satisfactory quality or suitable for your purpose, and we disclaim any such warranties.

13.3.2 Estimated times for deliveries and collections are provided by the Hotels and are only estimates. Neither we nor the Hotels guarantee that Orders will be delivered or available for collection within the estimated times.

13.3.3 We encourage our Hotels to accept all Orders and to promptly communicate any rejection. We will notify you (typically by email) as soon as reasonably possible if a Hotel rejects your Order. However, we do not guarantee that Hotels will accept all Orders, and they have the discretion to reject Orders at any time for reasons such as high demand, weather conditions, or other factors.

13.3.4 The disclaimers above do not affect your statutory rights against any Hotel.

13.4 Access to the Website and Service is provided on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings, and other terms relating to the Website and Service (including any that might otherwise apply or be implied or incorporated by statute, common law, or otherwise).

14.INTELLECTUAL PROPERTY RIGHTS

14.1 All intellectual property rights in the Website and the material published on it, including, but not limited to, trademarks, logos, service marks, text, graphics, software, and other content, are owned by us or our licensors. These works are protected by copyright laws of England including but not limited to the copyright and treaties around the world. All such rights are reserved.

14.2 You are not permitted to use, reproduce, copy, modify, distribute, store, or create derivative works from any material on the Website, including our trademarks, logos, or service marks, without our prior written consent or, where applicable, the consent of our licensors.

14.3 Any unauthorized use of the intellectual property on the Website may result in a violation of intellectual property laws, other applicable laws, and these Website Terms, and could lead to legal action.

15. LIABILITY

15.1 Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. These Website Terms do not affect your statutory rights.

15.2 Subject to sub-clause 15.1, we shall not be liable to you under any circumstances, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use, or the results of use of the Service or the Website) for:

15.2.1 any loss of profits, sales, business, or revenue;

15.2.2 loss or corruption of data, information, or software;

15.2.3 loss of business opportunity;

15.2.4 loss of anticipated savings;

15.2.5 loss of goodwill; or

15.2.5 any indirect or consequential loss.

15.3 Subject to clauses 13, and sub-clauses 15.1, and 15.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.

15.4 You assume full responsibility for any additional or associated costs you may incur in connection with or as a result of your use of the Website, including, without limitation, costs related to the servicing, repair, or adaptation of any equipment, software, or data that you may own, lease, license, or otherwise use.

16.INDEMNIFICATION

16.1 You agree to indemnify, defend, and hold harmless Superbutler.AI, its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees and legal costs) arising out of or relating to:

16.1.1 Your use of the Website, including any data or content transmitted or received by you;

16.1.2 Any violation of these Website Terms by you, including but not limited to any breach of the representations and warranties set forth herein;

16.1.3 Your violation of any, including without limitation any right of privacy, publicity rights, or intellectual property rights;

16.1.4 Your violation of any applicable law, rule, or regulation;

16.1.5 Any claim or damages that arise as a result of any of your user-generated content or any content that is submitted via your account; and

16.1.6 Any other party's access and use of the Website with your unique username, password, or other appropriate security code.

16.2 Superbutler.AI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Superbutler.AI in asserting any available defenses.

17.TERMINATION

17.1 We may, at our sole discretion, terminate or suspend your right to use the Website and the Service immediately by providing written notice (including via email) if we determine that:

17.1.1 You have used the Website in violation of sub-clause 8.1 (License);

17.1.2 You have posted Reviews or other Visitor Material in breach of sub-clauses 11.2 or 11.3 (Visitor Material and Reviews);

17.1.3 You have breached sub-clause 12.2 (Links to and from other websites); or

17.1.4 You have breached any other material terms of these Website Terms.

18.WRITTEN COMMUNICATIONS

18.1 Certain laws require that some information or communications we send to you be in writing. By using the Website or ordering Products through the Website, you agree that our communications with you will primarily be electronic. We will contact you via email or by posting notices on the Website. For contractual purposes, you consent to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

19.EVENTS OUTSIDE OUR CONTROL

19.1 We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").

19.2 A Force Majeure Event includes, but is not limited to, any act, event, non-occurrence, omission, or accident beyond our reasonable control, including in particular (without limitation) the following:

19.2.1 Strikes, lock-outs, or other industrial action;

19.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

19.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster;

19.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;

19.2.5 Impossibility of the use of public or private telecommunications networks; and

19.2.6 The acts, decrees, legislation, regulations, or restrictions of any government.

19.3 Our performance under these Website Terms is deemed to be suspended for the period during which the Force Majeure Event continues, and we will be granted an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms can be performed despite the Force Majeure Event.

20.ADDITIONAL TERMS

20.1 We are committed to protecting your privacy and security. All personal data we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is published on our Website, underneath our Terms and Conditions.

20.2 You should also review our Cookies Policy for information on how and why we use cookies to enhance the quality of the Website and Service, our Voucher Terms and Conditions for details on the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for terms applicable to any competitions we may run. All of these documents are incorporated into these Website Terms by reference.

20.3 If any of these Website Terms are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such terms, conditions, or provisions will be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.

20.4 These Website Terms, along with any document expressly referred to in them, constitute the entire agreement between you and us and supersede all previous discussions, correspondence, negotiations, arrangements, understandings, or agreements between us relating to the subject matter of any contract.

20.5 Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms shall not be interpreted as a waiver of your or our rights or remedies.

20.6 You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business with which we enter into a joint venture, purchase, or are sold to.

20.7 The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

21.MODIFICATIONS TO THE WEBSITE AND SERVICES

21.1 We reserve the right to modify, update, or discontinue the Website, the Service, or any content or material on the Website at any time and for any reason, without prior notice. This includes, but is not limited to, the addition or removal of features, updates, enhancements, or changes to the user experience.

21.2 You acknowledge and agree that we shall not be liable to you for any modification, suspension, or discontinuation of the Website or the Service.

21.3 Continued use of the Website or Service following any changes signifies your acceptance of those changes. It is your responsibility to review the Website Terms regularly to ensure you are aware of any modifications.

22.GOVERNING LAW AND JURISDICTION

22.1 These Website Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts in England and Wales.

Your privacy and the security of your personal information are of paramount importance to us at Superbutler AI, a product of Superbutler AI Ltd., located at 18 The Power Station, London, England, SW11 8BZ, Company Registration No: 14597604. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://www.superbutler.ai/ (the “Website”), and our AI-powered digital concierge services tailored for the hotel and hospitality industry.

In this Privacy Policy, the terms “you,” “your,” and “User” refer to the individual accessing or using our Website or services. The terms “Superbutler,” “Company,” “we,” “us,” and “our” refer to Superbutler AI Ltd. This Privacy Policy is a part of and governed by our Terms & Conditions Agreement. By accessing or using our Website and services, you agree to the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and revising the “Last Updated” date at the top. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Your continued use of our Website and services following the posting of changes constitutes your acceptance of such changes.

This Privacy Policy is an extension of the Terms and Conditions Agreement and is governed by the Data Protection Act, 2018. If you are accessing our Website from outside the United Kingdom or the European Union, and this Privacy Policy does not comply with the data protection laws of your country of residence, please discontinue your use of our Website. Please read this Privacy Policy carefully to understand the types of information we collect, how we use that information, and the measures we take to protect your privacy.

1. INFORMATION THAT WE COLLECT FROM YOU

1.1 When you visit the Website or use the Service to make an order from a hotel through the Website, we may collect personal information directly from you. This includes, but is not limited to:

1.1.1 Your name, contact details (such as telephone and mobile numbers, and email address).

1.1.2 Your payment information, including credit or debit card details and billing address.

1.1.3 Any communications you send to us, such as emails, letters, or messages you post on the Website, including reviews and other user-generated content.

1.2 We may also collect information about your interactions with the Website and the Service, such as the pages you visit, the time and date of your visit, the amount of time spent on each page, and other diagnostic data.

1.3 By accessing Superbutler’s information, Website, or Service through mobile digital routes such as mobile phones, tablets, or other devices/technology, including mobile applications, this Privacy Policy applies to such access as well. We may automatically collect the following technical and usage information:

1.3.1 Information about your device, such as device type, unique device identifier, operating system, browser type, and version, and other system settings.

1.3.2 Data about your network connection, including IP address, connection type, mobile carrier, and internet service provider (ISP).

1.3.3 Your precise or approximate location data, which may be collected via GPS, IP address, or other geolocation technologies. You have the option to manage your location settings on your device.

1.3.4 Information about your interactions with other retail technologies such as NFC (Near Field Communication) Tags, QR Codes, or mobile vouchers, including details of how and when these technologies are used.

1.3.5 Information related to your use of mobile payment methods, including transaction details and interaction with third-party payment processors.

1.4 This information may be collected and processed by us automatically when you use the Website or Service via your mobile device(s), mobile applications, or browser. If you have elected to remain anonymous through your device and/or platform settings, we may not be able to collect certain types of technical and usage information, but please note that this may limit some functionalities of our services.

1.5 We may also collect information about you from third-party sources, such as our hotel partners, payment processors, to ensure the proper functioning of our services and to enhance the user experience. This may include information such as booking details, transaction history, and feedback.

1.6 We use cookies and similar tracking technologies to track activity on our Website and Service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website or Service. Please refer to our Cookie Policy for more information.

2.USE OF YOUR INFORMATION

2.1 The information you provide enables us to grant you access to the relevant parts of the Website and deliver the Service effectively. This includes processing your orders, managing your account, and providing customer support. We may use your information to bill you for the Service and to communicate with you and/or the hotel where you have placed an order. Communication may occur via email, telephone, mobile messaging (e.g., SMS, MMS), or other means to provide you with status updates or other important information regarding your order. This includes, but is not limited to, confirmations of your orders, updates on your order status, or responses to your inquiries. We may also use your information to prevent fraud, enforce our policies, and protect the integrity of our services.

2.2 We will use and analyze the information we collect to administer, support, improve, and develop our business. This may involve statistical or analytical purposes to enhance the user experience, improve our services, and tailor our offerings to better meet your needs. We may also use your information to ensure the security and integrity of our systems and to detect and prevent fraud.

2.3 Where applicable, now and in the future, you may have the ability to express your preferences regarding the use of your data as outlined in this Privacy Policy. These preferences may be exercised through the platform you use to access the Service, such as a mobile device, mobile applications, or any other representation of the Website.

2.4 We may use your information to contact you for feedback on the Service and to notify you occasionally about important changes, updates, or developments to the Website or the Service. This helps us to keep you informed and ensures that our services remain relevant and useful to you.

2.5 Where you have provided your explicit consent, we may use your information to inform you about our other products and services that may be of interest to you. This communication may occur through various channels, including post, telephone, mobile messaging (e.g., SMS, MMS), and email. We may also personalize these communications based on your preferences and interests.

2.6 If you do not wish for us to use your data in the ways described above or if you change your mind about being contacted in the future, you can let us know by contacting us using the details provided in clause 14 below. You may also amend your preferences directly in your user profile on the Website or Service, where applicable. We will respect your choices and update your preferences as soon as possible.

2.7 By submitting reviews regarding the Website, Service, and/or Hotels, you consent to our use of such reviews in our marketing or advertising materials, including on the Website. We will only identify you for this purpose by your first name, the city in which you reside, and any other information that you may from time to time consent to us disclosing. If you wish to withdraw this consent, please contact us using the details provided below.

3.DISCLOSURE OF YOUR INFORMATION

3.1 The information you provide to us may be transferred, stored, or processed by our staff, affiliates, located both within and outside of the United Kingdom. This includes companies within the Superbutler group of companies, comprising our subsidiaries, ultimate holding company, and their respective subsidiaries. These parties act on our behalf to carry out the purposes outlined in this Privacy Policy or for other purposes communicated to you.

3.2 We may share your information with trusted third parties that perform various functions on our behalf, such as payment processing. Additionally, we may share your information with hotels where you have placed an order, enabling them to process and deliver your request efficiently. We take all reasonable measures to ensure your data is handled securely and in accordance with this Privacy Policy.

3.3 We may disclose your information where required by law to comply with legal obligations, enforce our Website Terms or other agreements, or protect the rights, property, or safety of Superbutler, our users, partners.

3.4 We reserve the right to use and disclose any information we deem necessary to enforce our terms and conditions, investigate or prevent illegal activities, suspected fraud, potential threats to personal safety, or as part of legal proceedings in which we are involved.

4.SECURITY AND DATA RETENTION

4.1 We implement a range of technical and organizational measures designed to protect your information from unauthorized access, unlawful processing, accidental loss, destruction, and damage. These measures include, but are not limited to, encryption, firewalls, secure servers, and access controls to maintain the confidentiality and integrity of your personal data.

4.2 We continuously monitor our systems for potential vulnerabilities and attacks. Our information collection, storage, and processing practices, including physical security measures, are regularly reviewed to safeguard against unauthorized access. Access to your personal information is limited to employees, contractors, and agents who need access to perform their duties on our behalf. All individuals with access to your data are bound by strict confidentiality obligations and may face disciplinary action, including termination, for failing to comply with these obligations.

4.3 We retain your information only for as long as necessary to fulfill the purposes for which it was collected. When determining the appropriate retention period, we take into account the nature and sensitivity of the personal data, the potential risks from unauthorized use or disclosure, and whether the purposes for processing can be achieved through other means. Once your information is no longer needed, we will securely dispose of or anonymize it. Certain information may be retained for purposes such as resolving disputes or enforcing agreements.

4.4 If you have chosen or been provided with a password to access specific areas of the Website, you are responsible for keeping it confidential and secure. We strongly recommend using a unique password for our Website and not sharing it with anyone. If you suspect your password has been compromised, change it immediately. Please note that we will not be liable for any unauthorized transactions or access due to your failure to protect your password unless such access results from our negligence.

4.5 While we take significant steps to protect your personal data, the transmission of information over the internet is not completely secure. We employ industry-standard encryption and secure transmission protocols (such as SSL/TLS) to protect your data during transmission. However, we cannot guarantee the absolute security of your data transmitted to our Website, and any transmission is done at your own risk.

4.6 Once we have received your information, we apply strict procedures and security features to protect it from unauthorized access. This includes regular security audits, vulnerability assessments, and intrusion detection systems. We recommend that you take additional precautions, such as using secure networks, avoiding public Wi-Fi for sensitive information, and keeping your software and devices updated to guard against vulnerabilities.

4.7 In the event of a data breach, we have established response procedures to mitigate any potential impacts. If your personal data is compromised in a manner that poses a high risk, we will notify you promptly and take the necessary steps to address the breach.

5.ACCESSING AND UPDATING YOUR INFORMATION

5.1 You have the right to access the personal information we hold about you and to request corrections, updates, or deletions of any inaccuracies to ensure your data is accurate and up to date. You may also request the restriction of, or object to, the processing of your personal data, as well as exercise the right to data portability under certain circumstances.

5.2 To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. To protect your privacy and security, we may take reasonable steps to verify your identity before granting access or making any changes. This may involve requesting additional information to confirm your identity.

5.3 We are committed to responding to your request promptly, typically within one (1) month of receipt. In cases where your request is particularly complex or you have made multiple requests, we may extend this period by up to two (2) months. In such instances, we will inform you of the delay and provide the reasons for the extension.

5.4 To help us keep your personal data accurate, please notify us of any changes to your information. You may also be able to update certain details directly through your account settings on our Website or Service.

5.5 For more detailed information regarding your rights, please refer to the GDPR section of this Privacy Policy, which is applicable for users based in the EU and EEA.

6.DATA SUBJECT RIGHTS

6.1 As a data subject, you have several rights regarding your personal data under the Data Protection Act 2018. These rights include:

6.1.1 You have the right to request access to the personal data we hold about you. This allows you to receive a copy of the data and to check that we are lawfully processing it.

6.1.2 You have the right to request correction of any inaccurate or incomplete personal data we hold about you. If you believe that any of your data is incorrect or incomplete, please contact us to correct it.

6.1.3 You have the right to request the deletion of your personal data where there is no longer a legitimate reason for us to continue processing it. This is also known as the "right to be forgotten."

6.1.4 You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to the processing.

6.1.5 You have the right to request the transfer of your personal data to you. We will provide your data in a structured, commonly used, machine-readable format. This right only applies to information you have provided to us and which we process by automated means.

6.1.6 Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we carried out before you withdraw your consent.

6.1.7 If you have concerns about how we are handling your personal data, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK. You can contact the ICO at www.ico.org.uk. If you are located outside the UK, you can contact your local data protection authority.

6.1.8 You have the right to be informed about the collection and use of your personal data. This Privacy Policy is intended to provide you with that information.

6.1.9 You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect you. We will inform you if any such processing occurs and provide you with the opportunity to object.

6.2 If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” clause of this Privacy Policy. We may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

7.LEGAL BASIS FOR PROCESSING

7.1 We process your personal data under the Data Protection Act 2018 based on the following legal grounds:

7.1.1 We process your data when it is necessary to perform a contract with you, such as providing our services, processing transactions, or managing your account. We also process your data to comply with legal obligations, including responding to lawful requests, maintaining records, and meeting regulatory requirements.

7.1.2 We process your data based on our legitimate interests, such as improving our services, ensuring security, preventing fraud, and conducting marketing activities. We ensure that these interests are balanced against your rights and freedoms.

7.2 If you have questions about the legal basis for our processing activities or want to exercise your rights, please contact us using the details provided in the “Contact Us” clause of this Privacy Policy.

8.CHILDREN'S PRIVACY

8.1 Our services are not directed at individuals under the age of sixteen (16) years, and we do not knowingly collect personal data from children under this age. If you are under sixteen (16) years, please do not use our services or provide any personal information to us.

8.2 If we become aware that we have inadvertently collected personal data from a child under sixteen (16) years, we will take steps to delete such information promptly. If you believe that we might have any information from or about a child under sixteen (16) years, please contact us using the details provided in the “Contact Us” clause of this Privacy Policy.

8.3 In cases where the collection of children's data is necessary, we will obtain explicit parental consent in compliance with applicable data protection laws.

9.DATA BREACH NOTIFICATION

9.1 We take the security of your personal data seriously. In the unlikely event of a data breach that may compromise your personal data, we will take the following steps in accordance with applicable data protection laws:

9.1.1 If the breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK, within seventy-two (72) hours of becoming aware of the breach.

9.1.2 If the breach is likely to result in a high risk to your rights and freedoms, we will inform you without undue delay. We will provide clear and transparent information about the nature of the breach, the data affected, the potential consequences, and the steps we are taking to mitigate any adverse effects.

9.1.3 We will notify you using the most appropriate method, which may include email, telephone, or other direct communication channels, depending on the nature of the breach and the contact information we have for you.

9.1.4 Along with the notification, we will provide you with information on steps you can take to protect yourself, and we will outline the measures we are taking to address the breach and prevent future occurrences.

9.2 If you have any concerns about a data breach, please contact us using the details provided in the “Contact Us” clause of this Privacy Policy.

10.RETENTION PERIODS AND ACCOUNT DELETION

10.1 We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The specific retention periods depend on the type of data:

10.1.2 Transaction-related data, such as payment information and order history, is retained for the duration necessary to complete the transaction and comply with financial and legal obligations. Typically, this data is retained for a minimum of seven (7) years in compliance with accounting and tax regulations.

10.1.3 Correspondence with our support team and related communications are retained for as long as needed to resolve your inquiries or provide ongoing support.

10.1.4 You can request the deletion of your account by contacting us using the details provided in the “Contact Us” clause of this Privacy Policy. Upon verification of your request, we will delete your account and associated personal data within a reasonable timeframe. However, certain data may be retained where legally required or for legitimate business purposes, as outlined above.

10.2 Once your account is deleted, you will no longer be able to access our services, and all personal data will be permanently removed from our active databases, except for data that must be retained for the reasons stated.

11.CHANGES TO OUR PRIVACY POLICY

11.1 We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Significant changes will be posted on our Website, and where appropriate, we will notify you by email or other communication channels.

11.2 The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. All changes take effect immediately upon posting unless otherwise stated. Your continued use of our Website or services after updates are posted constitutes your acceptance of the changes.

11.3 We encourage you to review this Privacy Policy regularly. If you do not agree with any updates, please discontinue using our Website and services. For material changes, such as those affecting your rights or how we use your data, we will notify you in advance and seek your consent if required by law.

12.JURISDICTION AND GOVERNING LAW

12.1 This Privacy Policy, and any disputes or claims arising out of or in connection with it, are governed by and construed in accordance with the laws of England and Wales. By using our Website and services, you agree that any legal proceedings related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.CONTACT US

13.1 13.1. We welcome your comments, queries, and concerns regarding our use of your information or this Privacy Policy. You can reach us at:
Superbutler AI Ltd
18 The Power Station,
London, England, SW11 8BZ
Telephone: +44 (0)7862 202343
Email: privacy@superbutler.ai

13.2 For specific data protection concerns, you may contact our Data Protection Officer (DPO) at the same email address. We aim to respond to all legitimate inquiries within one month. If more time is needed, we will inform you of the delay.

13.3 If you are dissatisfied with our response or believe your data is being processed unlawfully, you can lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority. The ICO can be reached at www.ico.org.uk.

GDPR COMPLIANCE

In full compliance with the General Data Protection Regulation (GDPR), we take extensive measures to ensure that your rights are fully respected and protected throughout the lifecycle of your personal data— from its collection and processing to its secure storage and eventual deletion. As part of our commitment to transparency and accountability, we prioritize your privacy and uphold your data protection rights at every stage. This section provides a detailed overview of your specific rights under the General Data Protection Regulation (GDPR), including your ability to access, rectify, or delete your personal data, and explains how Superbutler AI strictly adheres to the principles of lawful, fair, and transparent processing. We are committed to maintaining the highest standards of data security and compliance, ensuring that your personal information is handled responsibly, securely, and in accordance with the latest GDPR requirements.

1.LAWFUL BASIS FOR PROCESSING

1.1 Superbutler AI processes your personal data under the following legal grounds, ensuring that all processing activities are fully compliant with the General Data Protection Regulation (GDPR) and aligned with your rights and expectations:

1.1.1 We process personal data when it is essential for the performance of a contract with you. This includes actions necessary to deliver our services, fulfill your orders, and manage any agreements between you and Superbutler AI. For instance, we need to process your information to provide access to our AI-powered digital concierge services, facilitate bookings, and manage payment transactions. Without this data, we would be unable to fulfill our contractual obligations to you.

1.1.2 1.1.3. In certain situations, we are required by law to process your personal data. This includes complying with legal duties related to tax regulations, financial record-keeping, accounting standards, and responding to lawful requests from public authorities or law enforcement. These legal obligations ensure that we adhere to statutory requirements and maintain full compliance with applicable laws and regulations.

1.1.3 We also process your personal data where it is necessary for our legitimate business interests. These interests include, but are not limited to, improving the functionality and security of our services, analyzing user behavior to enhance our offerings, preventing fraud, and maintaining the integrity of our systems. When relying on legitimate interest, we ensure that your rights, freedoms, and interests are always balanced against our business goals. In cases where your privacy rights could be affected, we conduct a thorough assessment to ensure that our legitimate interest does not override your fundamental rights.

2.YOUR DATA PROTECTION RIGHTS

2.1 As a user located within the European Union (EU) or European Economic Area (EEA), you are granted a set of comprehensive rights under the General Data Protection Regulation (GDPR), which empower you to maintain control over your personal data. Superbutler AI is committed to ensuring that these rights are respected and that you can exercise them freely and easily. Below are the rights that are granted to you:

2.1.1 You have the right to request access to the personal data that we hold about you. This means you can ask us to provide a copy of your data, along with detailed information about how it is being processed, the purposes of the processing, the categories of personal data involved. This allows you to fully understand how your personal information is being handled.

2.1.2 If you believe that any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update this information. Ensuring the accuracy of your data is crucial for providing you with the best possible service, and we encourage you to notify us promptly if any changes are required.

2.1.3 You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent and there are no other legal grounds for processing. This right enables you to ensure that your data is not kept for longer than necessary and that your privacy is respected.

2.1.4 In specific situations, you have the right to request the restriction of processing your personal data. This may apply if you contest the accuracy of your data, if you believe the processing is unlawful, or if you need the data to be preserved for legal claims. When processing is restricted, we will still store your data, but it will not be actively processed until the restriction is lifted.

2.1.5 You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This right allows you to transfer your data to another data processors, enhancing your ability to manage and reuse your information across different services. This right is particularly relevant when your data is processed based on your consent or for the performance of a contract.

2.1.6 You have the right to object to the processing of your personal data in situations where we rely on legitimate interests as the lawful basis for processing. If you believe that our legitimate interests do not outweigh your rights and freedoms, you can object to such processing. Additionally, you have an absolute right to object to the processing of your data for direct marketing purposes, meaning you can opt out of marketing communications at any time.

2.1.7 You have the right to not be subject to decisions based solely on automated processing, including profiling, if such decisions have legal or similarly significant effects on you. This right ensures that human intervention is included in important decisions, and you can request an explanation of such decisions, along with the opportunity to challenge or appeal them.

2.2 Superbutler AI takes your data protection rights seriously, and we are here to support you in exercising these rights. If you wish to make a request, simply contact us using the details provided in the "Contact Us" section of this Privacy Policy. We aim to respond to all requests promptly and within the timeframes set out under GDPR, typically within one month. In complex cases, we may extend this period by up to two additional months, but we will keep you informed if this is the case.

3.DATA SUBJECT REQUESTS

3.1 At Superbutler AI, we are committed to ensuring that you can easily exercise your data protection rights under the GDPR. If you wish to exercise any of your rights—whether it be the right to access, rectification, erasure, restriction, objection, or data portability—you can reach out to us via email at privacy@superbutler.ai.

3.2 Upon receiving your request, we will take swift action to review and process it, and we are dedicated to responding within one month. However, if your request is particularly complex or if you have made multiple requests, we may require more time to provide a thorough response. In such cases, we may extend the response period by an additional two months. Should an extension be necessary, we will notify you promptly, providing a clear explanation for the delay and keeping you updated on the progress of your request.

3.3 Our goal is to make the process as straightforward and transparent as possible, and we are here to assist you every step of the way. For any questions or clarifications regarding the handling of your request, you can contact us at the same email address, and we will ensure that your inquiry is handled with care and diligence.

4.INTERNATIONAL DATA TRANSFERS

4.1 In certain instances, your personal data may be transferred to countries outside the European Economic Area (EEA), including jurisdictions that may not have the same comprehensive data protection laws as those within the EEA. At Superbutler AI, we are dedicated to ensuring that your personal information remains secure and protected, regardless of its location.

4.2 When we transfer your data to affiliates outside the EEA, we implement strict measures to guarantee its protection, in full compliance with the GDPR. These safeguards include:

4.2.1 We rely on the European Commission’s Standard Contractual Clauses (SCCs), which are legally binding contracts that ensure the recipient of your data in a non-EEA country upholds the same level of data protection as required by the GDPR.

4.2.2 For intra-group data transfers within Superbutler AI and its affiliates, we implement Binding Corporate Rules that provide a framework for secure data transfers within our organization, even across different countries. BCRs ensure that your data is handled with the highest standards of protection, irrespective of the country to which it is transferred.

4.2.3 In cases where other specific legal mechanisms apply (such as adequacy decisions made by the European Commission for certain countries), we ensure that your data is transferred under appropriate legal frameworks that maintain its security and compliance with GDPR requirements.

4.3These measures are in place to ensure that, no matter where your personal data is transferred, it will be treated securely and in accordance with this Privacy Policy, GDPR, and applicable data protection laws. We continuously review and update our practices to ensure the adequacy and effectiveness of these safeguards, ensuring your data is protected at every stage of its journey.

5.USER CONSENT AND WITHDRAWAL

5.1 Should you choose to withdraw your consent, it is important to note that such withdrawal will not affect the lawfulness of any processing activities that occurred prior to your withdrawal. In other words, any data processing that took place while your consent was valid remains lawful.

5.2 You can easily update your preferences or withdraw your consent in the following ways:

5.2.1 You have the option to manage your consent and preferences directly through your account on our platform. This allows you to tailor your data preferences in a user-friendly manner.

5.2.2 If you prefer, you can also withdraw your consent by contacting us via email at privacy@superbutler.ai. We will promptly process your request and ensure your preferences are updated in our systems without delay.

5.3 Upon receiving your request to withdraw consent, we will cease any processing activities related to the specific areas for which your consent was provided. Rest assured, your right to withdraw consent is respected and will be actioned swiftly, ensuring that your data is no longer used in a manner you no longer agree to.

5.4 We encourage you to review your data preferences regularly, and we are always available to assist you with any questions or concerns regarding your consent and its management. Your control over your personal data is a fundamental part of our commitment to privacy and transparency.

6.SUPERVISORY AUTHORITY

6.1 If you believe that we have not complied with the GDPR, you have the right to lodge a complaint with your local data protection authority. In the UK, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

6.2 6.2. For further details about your data protection rights or any queries about how we handle your personal data, please contact us at privacy@superbutler.ai.